Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Wi-Fi
Free parking
Luggage storage
24-hour services
24-hour security
General
No smoking on site
Wi-Fi
Free parking
Safe deposit box
VIP check-in/ -out
Express check-in/ -out
Concierge desk
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Fireplace
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Sports & Fitness
Hiking
Horseback riding
Cycling
Fishing
Guest Parking
Electric kettle
Services
Housekeeping
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Snack bar
Picnic area/ Tables
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Board games
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Jacuzzi
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
171 Kawaha Point Road,
Rotorua,
New Zealand,
Bay of Plenty
Map view
171 Kawaha Point Road,
Rotorua,
New Zealand,
Bay of Plenty
City landmarks
Zoo
Rainbow Springs Nature Park
2.4
km
Ranolf Street and Lake Road
Kuirau Park
2.3
km
Race track
Skyline Rotorua
2.4
km
Gallery
3D Trick Art Gallery
2.4
km
171 Fairy Springs Road
The Caterpillar Experience
1.7
km
196 Fairy Springs Rd
Mitai Maori Village
2.1
km
booking office 1220 Hinemaru St
Tamaki Maori Village
3.4
km
RotoruaNew Zealand
Lake Rotorua
2.3
km
Corner of Mataiawhea & Korokai Streets Ohinemutu
Saint Faith's Anglican Church
2.2
km
Sh 5
Rainbow Mountain
1.5
km
Mataiwhera St
Ohinemutu
2.4
km
192 Fairy Springs Rd
Rainbow Springs
1.8
km
Gallery
Amokura Glass
1.6
km
192 Fairy Springs Rd
The National Kiwi Hatchery
1.8
km
192 Fairy Springs Rd
Big Splash
1.8
km
Golf Course
Government Gardens
3.3
km
Tunohopu St
Te Hahi o te Whakapono
2.2
km
10 Old Taupo Rd
DriftKartz
2.1
km
525 Ngongotaha Rd
OGO Rotorua
2.4
km
1000 Hinemoa St
Polynesian Spa
3.5
km
Theme Park
Skyswing Rotorua
2.6
km
Mall
Eat Street
2.9
km
1210 Arawa Street
Fancy Meow Cat Cafe
3.0
km
Ohinemutu
Rotorua Lakefront Boardwalk
2.5
km
Queens Drive
Fred W Wylie Memorial Statue
3.2
km
1 Queens Drive Government Gardens
Arawa War Memorial Statue
3.2
km
22 Tarewa Rd
Hot Water
2.5
km
Church
Saint Michaels Catholic Church
2.5
km
Rotorua 3010
Rotorua Lakefront Heliport
2.5
km
Nearby
Pourakau Bay
230 m
Restaurants
The Black Swan Restaurant
50 m
171 Kawaha Point Road
Reviews and Ratings
Feedback from previous guests about their experience.
92%
enjoyed the hotel and would happily stay again
Charming terrace views
Personalized service
No dinner service
Slightly isolated
9.2/10
Perfect
Rooms
9.0
Location
9.8
Service
9.8
Dining
9.0
Guest reviews
9.2/10
based on 5 reviews
8.8
8.8/10 based on 184 reviews
Charlotte
United Kingdom,
February
2025
9.6/10
The Black Swan is a stunning boutique hotel with breathtaking views of the lake and beautifully landscaped gardens. My room was luxurious and well-appointed, making my stay incredibly enjoyable. The staff was attentive and catered to my needs, making me feel valued during my stay. The dining experience was top-notch, although I would have appreciated a few more buffet options at breakfast. Overall, it’s a fantastic place to unwind and relax, but my only regret is not booking a longer stay.
Rooms
10.0
I stayed in a lakeside room that was beautifully appointed, featuring a small sitting area and a fireplace, which added to the cozy ambiance.
Service
10.0
The service was exceptional; the staff went above and beyond to ensure my stay was memorable, providing helpful suggestions and assistance throughout.
Location
10.0
The hotel is perfectly situated on Lake Rotorua, providing a peaceful escape away from the noise of the city yet close enough for easy access to attractions.
Dining
9.0
Breakfast was freshly cooked to order each morning and was simply delightful, although a self-serve buffet would have been a nice addition.
Facilities
9.0
The hotel boasts a lovely pool area and hot tubs, along with stunning gardens featuring private spots to relax and unwind.
Fred
United Kingdom,
February
2025
9.6/10
My stay at this charming boutique hotel was nothing short of delightful! The lakefront location offered stunning views, while the staff made me feel right at home with their warm hospitality. I absolutely loved the luxurious and well-appointed room, but I did find the dining experience to be quite exceptional, though it would have been nice to have more variety. Overall, a wonderful experience that felt like a true retreat!
Rooms
10.0
My room was beautifully designed, cosy, and had all the amenities one could ask for. The tiling in the bathroom was particularly lovely, and I appreciated the heaters on the balcony that made it inviting even in cooler weather.
Service
10.0
The staff went above and beyond to ensure my stay was enjoyable. I was always greeted with smiles, and they were incredibly accommodating when it came to arranging activities and reservations.
Location
10.0
The location is simply perfect, right by the lake and a short drive from the city center, providing tranquility without missing out on local attractions.
Dining
9.0
Dining here was a true highlight; the quality of the food was excellent and beautifully presented. However, I would have loved a bit more variety on the menu.
Facilities
9.0
The hotel had fantastic facilities! I particularly enjoyed the lovely pool area, which was inviting and well-kept.
Eleanor
United Kingdom,
October
2024
9.2/10
Our stay at this boutique hotel was truly delightful. The rooms were not only spacious but also had a charming terrace that offered lovely views of the lake and gardens. The personalized service made us feel incredibly welcomed, though the absence of a dinner service was a slight letdown. The scenic location added to the experience, providing a peaceful escape from the hustle of the town, while the breakfast was a highlight, offering delicious cooked-to-order meals.
Rooms
9.0
Our family of four had a fantastic setup with a spacious room and a terrace that provided a pleasant view of the lake and gardens. The special welcome teddy felt like a nice touch!
Service
9.0
The service was friendly and helpful, offering a personal touch without being overwhelming. We appreciated the thoughtful room service treat of sticky toffee pudding!
Location
10.0
The hotel’s location was absolutely perfect, overlooking the lake and surrounded by beautiful gardens. It’s just a short drive from town, allowing for a peaceful stay away from noise and sulfur smell.
Dining
8.0
Breakfast was enjoyable with fantastic lake views. Though it was a bit unusual not to have a buffet, the cooked-to-order meals were fresh and catered to our individual preferences.
Facilities
10.0
The property boasted lovely landscaping with a pool and hot tubs, creating a resort-like atmosphere that was absolute bliss.
Charming terrace views
No dinner service
Jack
United Kingdom,
October
2024
8.6/10
My stay at Black Swan Lakeside Retreat was a mixed bag. The room we had faced the lake and was decorated with a theme that can be described as luxurious, but it was not as comfortable as I'd hoped. The staff service was exceptional, making us feel very welcome throughout our visit. However, the abundance of blue LED lights and a rocky mattress made for a less than ideal night's sleep. The dining experience was outstanding, further enhancing our stay, but some aspects felt a bit overpriced.
Rooms
6.0
Our room overlooking the lake had a luxurious decor, but I found the mattress rocky, which disrupted my sleep.
Service
10.0
We received exceptional service from a charming and attentive staff, truly making us feel special.
Location
9.0
The hotel is situated right by the lake, allowing for stunning views away from the hustle and bustle of Rotorua.
Dining
10.0
Dinner was nothing short of amazing. The chef's cooking was superb, making our meals a highlight.
Facilities
8.0
The facilities were impressive overall, providing a lovely atmosphere for relaxation and dining.
Sandy
United Kingdom,
September
2024
9.6/10
I had a lovely experience at this lakeside boutique hotel, with gorgeous grounds, a good dining experience, and a nice pool and spa area. However, I was disappointed that the spa services weren't available during my stay and faced some noise issues during dinner. Overall, it was still a pleasurable escape.
Rooms
10.0
The rooms were absolutely beautiful, spacious, and clean, offering a stunning view of the lake.
Service
10.0
The service was outstanding, with staff who were very friendly and accommodating, providing helpful suggestions for activities.
Location
10.0
The location by the lake was simply breathtaking, creating a serene and natural escape.
Dining
9.0
The dining experience was excellent, with both breakfast and dinner being very enjoyable, especially the chef’s special meals.
Facilities
9.0
The facilities were on point, with immaculate grounds, a swimming pool, and a hot tub that had a great view over the lake.
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